EPISODE HIGHLIGHTS
- Customer service excellence was engrained in Steve at a young age from Uncle Nick’s priceless education.
- How awareness of the 5 senses can WOW your customers!
- The abysmal “State of the Customer Service” we’re experiencing today.
- Solution minded customer service mentality
- Mastering friction reduction & making it easy to do business with you!
- Steve’s “Science of CX” podcast for customer service masterclass like learning.
- Steve’s Top 5 cities of the world to visit
- Free eBook for listeners – “SimpleCX” – available in August to download