EPISODE HIGHLIGTS:
- Gold standard of Customer Service from Ep 9
- Steve’s eBook, Simple CX
- The state of internal Customer Service
- Employees want to be seen & heard
- The Pandemic’s effect on employee engagement
- Inclusivity, but how??
- Solving a problem takes input from all stakeholders
- Steve’s new role as Chief Strategy Officer of Cobalt Speech & Language, www.cobaltspeech.com
- The Top 5 ways to create Employee Engagement & Inclusivity
Steve’s LinkedIn Profile: https://www.linkedin.com/in/sxpappas/
The Science of CX: https://www.scienceofcx.com/